If you're watching Netflix from your computer or mobile phone or tablet, you can check your internet connection speed at fast. Wait for the test to complete, then make sure your internet speed meets our internet speed recommendations.
Although restarting your device can fix your problem right now, if you find you have to do it often, you'll want to troubleshoot your home network for a long-term fix. For this step, make sure to leave your computer powered off and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.
Turn off your computer. Plug in your modem and wait until the indicator lights are back to its normal state. If your router is separate from your modem, plug it in and wait until the indicator lights are back to its normal state. Turn your computer back on and try Netflix again.
Although restarting your console can fix your problem right now, if you find you have to do it often, you'll want to troubleshoot your home network for a long-term fix. Turn off or unplug your video game console. Turn your game console back on and try Netflix again. For this step, leave your device and all of your home network equipment powered off and unplugged as a group for 30 seconds before plugging each device back in one by one.
Turn off your mobile device. Turn your device back on and try Netflix again. If you're able to watch Netflix using a different internet connection, check with whoever set up your home network to make sure it's configured properly.
Although restarting your set-top box can fix your problem right now, if you find you have to do it often, you'll want to troubleshoot your home network for a long-term fix.
For this step, make sure to leave your set-top box and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.
Turn off or unplug your set-top box. Turn your set-top box back on and try Netflix again. While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.
If you can't access the power button or your TV doesn't have one, leave the TV unplugged for at least 3 minutes. Turn off or unplug your smart TV. Turn your smart TV back on and try Netflix again.
Turn off or unplug your streaming media player. Turn your streaming media player back on and try Netflix again. Netflix uses cookies and similar technologies on this website to collect information about your browsing activities which we use to analyse your use of the website. Learn more about our use of cookies and your information. You can change your cookie preferences. Change your cookie preferences. Help Home. Change your Netflix playback settings.
Using a phone or tablet. Tap Account. Tap the profile you want to change. Using a computer. From the Who's Watching? Make sure your device is capable of displaying HD content. Make sure your streaming device is properly configured for HD.
Widevine L3 devices can only play Netflix in SD. We're looking into this problem. To help us investigate, please contact Netflix Customer Service. Netflix uses cookies and similar technologies on this website to collect information about your browsing activities which we use to analyse your use of the website. As we experimented with Netflix quality over an entire day, we discovered that the biggest factor influencing stream quality is the time of day and whether that time falls under typical peak hours for watching.
Fortunately, this problem is far less common than it used to be. Still, there are many users whose shoddy ISP service limits how they can upgrade their streaming experience. While rare, this happened in Europe for 30 days in early due to bandwidth concerns.
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