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Add a car. Turkish airlines' policy was to refund the ticket of any American caught in this row. They said they will refund my one month old daughter's ticket. However, my wife and i will not receive a refund. We bought the three tickets together.
Our ticket numbers ended in However, they will not refund our whole money by cancelling the ticket but only that of my daughter. So this is the question: Does Turkish airline want me to leave my one-month old baby in the U. What kind of parents will we be if we were to abandon our daughter to take a trip to Turkey. Even, the people in Turkish airlines will judge us evil parents, yet that was exactly the only option they gave us. Lose your daughter or lose your ticket money. They just made away with our money.
You cannot say, 'We are cancelling tickets for American citizens' but make no exception for parents of infant citizens. This is the height of criminality. We had to buy another ticket by airfloat to get to Georgia. But Turkish airlines refused to even contact us on the refund for my daughter.
A truly criminal enterprise. For them to be myopic and keep repeating talking points of their refund policy is unfortunate to say the least. Pros: "friendly staff" Cons: "Asian vegeterian meal was bland , I had a big piece of brocolli in my meal as oppose to curry , did get bread in my meal. Entertainment options were not alot esp new movies.
Pros: "I can't remember the flight experience, so I assume it was fine. Pros: "Overall the experience was good with friendly staff. The luggages where left out instead of being protected l, damaging clothing and the luggages themselves.
Finally, someone at the airport helped in re-booking our flights but I have yet to have anyone give me an answer regarding compensation! In addition, we are traveling with an infant which isn't easy but we had the bassinet seat on our original flight. Now it's sold out for the flight tomorrow and no one will assist in trying to help get us better seats. I understand things are out of your companies control but being in an airport with an month baby isn't easy and no one in this company has made this crazy travel schedule easier.
I would like someone to call me back or email me with something that could maybe be done to help us! No one at the call center will help! Pros: "wonderful staff. Pros: "Smooth flight, comfortable seats, crew was very catering and kind" Cons: "The equipment on the plane needs some tuning up such as the screens tilting on their own like falling down ". Pros: "Great choice of entertainment, food relatively good for plane food. The leg room was pretty poor on this particular plane, there wasn't even space to put a small bag under the seat in front of me.
Pros: "Crew members were nice People were good at check in as well" Cons: "It was ok but room to improve everywhere It's matter of process where it may help to choose international standards rather than follow ones preferences".
Pros: "Service was ok , but not trying too much" Cons: "Ask for some milk for my tea , I was egnored once ,second time got an answaer "there is non"". Pros: "This flight had good leg room. The entertainment appeared to be excellent--however I did not use it due to the serious delay and the fact we were flying from to AM As above, on this leg of the return flight, we didn't receive the meals we initially ordered.
Cons: "the fact that in my flight from turkey back to isreal the boarding guy added in hand written something that look like curse i got pic Pros: "Comfortable seats. Rich food and beverages menu. Rich and updated entertainment on board. Crew is polite and service is good. After departure air condition is excellent. Pros: "The crew on the flight were very nice" Cons: "As our first flight got delayed, me and 28 other pallengers flying to israel told the airline agents that we would miss our connection flightfrom turkey to israel.
The supervisor assured us that we have nothing to worry about, as the second plane would wait as we are many passengers. When trying to speak to turkish airline representatives about getting a new flight, they were super UNhelpful, we waited in very long lines and were required so go to a few different parts of the airport to get a new ticket, a process that was not friendly at all and very frustrating.
After about 2 hours of waiting on lines, i got a flight that required me to wait 7 hours in the airport and measley voucher for a very small fast food meal. When i asked to be admitted to the lounge as i waited 7 hours in the airport due to the airlines mistake , they did not agree to grant me access.
When i asked to at least get the wifi code from the lounge so i can tell my familly that i am stuck on turkey, this was also rejected. While waiting in the airport, i spoke to many other people on other flights who had been stuck in the airport under very simillar circumstances, some even worse than mine. I also have many friends who have experiences simillar experiences with turkish airlines. If you are looking for a reliable flight, that will get you to your destination on time and will help you out when a problem occurs, Turkish airlines is deffinetelly NOT the flight for you.
I personally will never fly with them again after the way i was treated. Pros: "Onboard service was good. Ben Gurion airport services were excellent. It took 2 hours before anyone would actually help me to organize my next flight to Milan. By the time I arrived in Milan, my family had left worried sick not knowing what happened to me. I then had to find a bus to take me to Lugano, another 25 Euros, and not to mention all the stress to me and my family.
I then decided not to put myself through the same situation on my way back to Tel Aviv and purchased new ticket with another Airline company. Overall, the whole experience was a nightmare.
Pros: "I was nervous to fly Turkish Airlines; however, the crew was professional and the experience was very positive. I felt safe and well cared for. The process was not efficient or clear.
It worked; and I navigated it, but it could be improved. Pros: "On my way back my flight before was delayed. When i arrived to the flight people were still boarding but i was told that they knew my flight delayed therefore they aold my ticket. Cons: "The fact the airline didn't compensate us even though we missed our connection flight". Crew was attentive and helpful. Food was good and plenty to drink. Pros: "We travel and used different airlines but Turkish airlines is one of the best.
Pros: "The flight was good. The food was good and the air hostesses were courteous. There was fair leg space in the economy flight and entertainment was also good. However, the negatives far outweighed these positives. No proper accommodation was provided despite having over a 24 hour wait period.
I along with other passengers were stacked in dorm style non barricaded rooms in 1. It was in total poor taste.
Half the Turkish Air employees I approached at the Airport for help with directions and clarifications were dismissive to the point of being obnoxious. Walking through the airport, all I could think was what a disorganized and hard to navigate airport it was.
It was an unpleasant experience and I will never recommend Turkish Airline to anyone. It was my first Turkish air, and it will be my last.
Pros: "The Air hostess are aware of what they are doing, they can manage extra requests from different people. Pros: "Loved the seating space" Cons: "I was traveling with my sister and the lady's who gave us our boarding pass had trouble with our tickets and sat us separate.
Pros: "Great service, great food, nice staff, great entertainment choices, efficient, clean safe plane. Pros: "food is always great, even if my flight is two hours or less. Pros: "I liked the food" Cons: "Seats were very uncomfortable, the entertainment screen haven't changed since i guess; very bad quality, and it broke down at the middle of flight. Pros: "The overall experience was very good.
We will definitely fly TurkishAir again. The staff was excellent and the in-flight entertainment system was wonderful. No personal air vents to help cool down. That is my only small complaint. Pros: "The food was acceptable for a person from the US. The seats were adequately comfortable but seats were shorter than our Istanbul to Dhaka flight. Pros: "Hot towel, full beverage menu, free slipper toothbrush eye mask etc.
New interior of plane. But having no entertainment is not acceptable these days". Pros: "The food was very good and the crew were great.
Too short for anyone average Otherwise ok". Pros: "The flight was on time" Cons: "Seats, entertainment, crew attitude". Pros: "the seating supports under the seats are truly ridiculous. Pros: "Great staff and food" Cons: "Comfort was not great and no entertainment options whatsoever". Pros: "I have never been treated so poorly by counter people in my life!
NO ONE helped to find another flight. After waiting in line for 2 hours, the ticket agent handed me a card and said I had to call the number.
The person on the phone said I had to talk to ticket agent to go standby on a flight to Munich and the ticket agent told me I had to call. I was caught in a loop and no one helped. Then when it became apparent I wasn't getting out that night I was informed that there were no hotel vouchers and I would have to find my own hotel! After searching for an hour for a hotel all were sold out in Boston I called a friend who lives outside of Boston. No one gave me a taxi voucher because it was not to a hotel.
Pros: "Lots of space Pros: "The flight was fine. We were switched to TAP Portugal for the 22nd. When we arrived at Logan airport, we were told by TAP the flight is overbooked, but there is a chance we will get seats. We did get seats at the last moment, always kept abreast by TAP representatives. The flight was a non-stop flight, leaving at 6 PM arriving by 6 AM, far better than the connections with changes the day before. Pros: "On time, punctual and efficient. Just what I would expect from Lufthansa.
These new seats are much narrower in width not ideal, but fair enough, the airline wants to maximise capacity and much harder to sit on for a long haul flight much less ideal, after a couple hours, the seats were just plain uncomfortable, by the end of the flight really unbearable. The food pasta was not particularly good and not to the usual standard I expected for Lufthansa.
Staff were efficient, but not particularly friendly. To be honest, I've had better flights in terms of comfort on the likes of Ryanair and Thomas Cook.
Cons: "As I checked in for the flight around 10 am on Saturday my ck in was "finished" because our pass ports were due to expire in April. We were not allowed to board our flight and the passport office is closed until Tuesday. Absolutely horrible service, no help. Negligent in informing us rapier when i chose seats for the flight.
The flight was also delayed 2 and a half hours. Pros: "Very smooth flight, great service. Chose the first row in economy which had tons of legroom. Connected in Frankfurt, very easy connection. The TV monitor was not as sensitive and would fall easily downwards sometimes. Pros: "The food was decent but poorly presented with very limited options for those with food allergies, particularly to dairy. I had two small children kicking the back f my seat for the duration of our six and half hour flight.
My largest complaint is that I was unable to sleep a wink on the overnight flight due to the excessive heat in the plane. In my experience decent airlines provide their guests with air conditioning so that they can breathe and rest easy. I was absolutely miserable thanks to the heat. Pros: "The crew were good, polite and attentive. We were directed to the special F gate, where we had to stand in the freezing rain in front of a locked door without any explanation.
This is after already packing our jackets in. Then we got screened and just as randomly told to go to the main terminal, where we got screened a second time, just as stringently pulling everything out, padding down the kids. No explanations whatsoever, the craziest experience, completely messed our plans to get a bite up, I wish we were given some information ahead of time that we are going to be sitting in a single room zone. The flight was ok, but hellishly hot all the way.
Pros: "Crew was nice. Lufthansa crew is usually good, so no complaints. There was no entertainment on the plane, unless you provided your own device. My flight from Chicago to Frankfurt was on a very large plane so I have no complaints, but, the plane chosen from Frankfurt to Tel Aviv was much smaller, and packed to the gills, with passengers, and luggage, and crew. The crew themselves remarked that the type of plane used for this flight was inappropriate.
Pros: "There was nothing I liked. The walk was too long at Frankfurt" Cons: "My granddaughter of 3 years had painful ear block and the crew was so unfriendly about it unlike other airlines that try to offer remedies. Pros: "The flight attendants were attentive and happy to be of service. The pasta meal was good it was nice that it came complete with mushrooms , and the flight attendants would gladly provide refills for drinks.
That ought to be shown in the seating map when you select your seats. Most airlines do advise of that in the map. This was a major setback in my attempts to take a nap. Cons: "Crew's attitude is awful, they need to learn how to provide service. Landed in Tel Aviv, but my one bag didn't arrive with me. Looked for the Lufthansa desk, but there is no such thing.
They have farmed out the task of dealing with lost luggage and masses of confused to irate people to another firm. There were approx 40 people trying to get some information from 4 ladies, one of whom was new. They were unable to deal with many reports at a time. How about take a number and we'll call you up in turn? Instead it was like a push and shove pressure cooker just to find out the status of said missing bag and make a report.
I was dealt with last. At this time, I was exhausted and angry. The ladies were very good and very kind. They informed my ride of the delay, and told me that the lost bag would come on the next flight. They took me out of the area to get a drink and a bite to eat. We waited.
It came. We drove to my destination a few hours away. Never have I had to deal with such a time consuming shambles to find out the bare minimum of information. I finished the trip and will never fly with Lufthansa again. I was a passenger on LH with service to Frankfurt, Germany. Upon reaching cruising altitude and prior to dinner service, a Lufthansa stewardess reached across my midsection, activated the reclining mechanism and forcefully returned my seat to its upright position - waking me up to eat.
You may conduct your own investigation, but there was no prior announcement. I politely declined, but was later denied dinner and breakfast. To clarify, I was unable to eat or sleep. This is utterly disgusting service. I am incredibly disappointed in Lufthansa for the way that I was treated aboard LH Unless I can be persuaded otherwise, I will be taking my business elsewhere. Garbage service! Shame on you Lufthansa!
Cons: "Took a few time to ask for my kosher food. Crew couldn't locate me on the list, than told me they were out of kosher food, gave me cold one at the end. Pros: "Clean plane, efficient boarding but that's it" Cons: "Lights in cabin are turned off too late for overnight flight Boring entertainment program with obscure movies and TV series no one outside Germany knows Food uninspired and served too late for overnight flight, why is there anyway food for an flight, people want to sleep not eat Crew announcements neither informative nor in anyway of interest".
Pros: "Lovely crew Plenty of alcohol if that is your thing Great movie selection on the return leg" Cons: "Food was really disappointing- and I am not a picky eater TV screen did not work at my or a number of other passengers' seats on the flight over to Frankfurt".
Pros: "Comfortable seating so it was easy to sleep. It was a night flight and I spent most of this flight, eating dinner and breakfast and sleeping. Great cabin attendants who accommodated every need without being requested.
The gate attendants didn't provide the same quality of attention and information that the inflight crew did. Pros: "The crew were very helpful and polite. The seats had plenty legroom. The food was excellent. We may have arrived with little delay, however. No entertainment was available, which is not that great considering that it is a three and a half hours flight. Pros: "The in flight entertainment was good and the crew was very nice, my flight was early and the boarding was very efficient.
The meal was simple but good and warm. The plane was very new and clean. Pros: "Crew nice. Clean aircraft. Flight smooth, arrived to destination 40 min earlier. Nothing to complain except I wish there was more room for legs.
Biggest disappointed was the breakfast in quality only carbs : muffin, granola bar and tiny fruit salad where most of the fruit was frozen. But these are small things, overall a very good flight, I will definitely fly again with them.
I watched a couple of movies released this year that I wanted to see. Good job Lufthansa! Pros: "comfort, crew" Cons: "long delay which made me miss my connecting flight, poor choice of on-board entertainment".
Pros: "Great planes. There were many small pockets so I asked them to help arrange so we could fit my bags. Without even looking they said there's no room. So who can?? Maybe she was a transfer from united ". Pros: "I like the service and food.
Cons: "The business class is not really a business class, and the chairs are not comfortable. Moreover, there was no entertainment. During the boarding there was no distinction between Business and Economy class. There should be an opportunity for business class to board at any time.
Pros: "nothing" Cons: "its was very very bad bad bad bad its a shame for them very not good bed bed". Pros: "Lufthansa took great care of my two cats transport abroad. They went overboard in my estimation and along with partner Adria Airways I couldn't be more grateful,and so are the kitties, for the wonderful care.
Cons: "The plane was extremely small and uncomfortable. As a result, throughout the whole flight there was a long waiting line in the plane's aisle, causing the crew to complain angrily in German, thinking we wouldn't understand what they're saying, because they couldn't go through easily.
Pros: "I want to have it. I was expecting a serious and major company as yourself to provide it in a 3.
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